Refund policy

Refund/Return Policy

Effective Date: 1July2024

Thank you for shopping at Fat Hippie ("we", "our", "us"). This Refund/Return Policy outlines our procedures and terms regarding refunds and returns of CBD products purchased through our website www.fathippiecbd.com. 

1. Eligibility for Returns

  • Unused and Unopened Products: We accept returns of unused and unopened CBD products within 30 days from the date of delivery. To be eligible for a return, the product must be unused and in its original packaging and condition.

2. How to Initiate a Return

  • Contact Us: To initiate a return, please contact our customer service team at fat@fathippiecbd.com within the eligible return period. Provide your order number and details about the product(s) you wish to return.

  • Approval: Our customer service team will review your request. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product(s).

3. Return Shipping

  • Customer Responsibility: You are responsible for the cost of return shipping. Please package the product(s) securely to prevent damage during return transit.

  • Condition: Returned products must be unused, unopened, and in their original packaging to be eligible for a refund. We reserve the right to reject returns that do not meet these criteria.

4. Refund Process

  • Processing Time: Once we receive your returned product(s), our team will inspect them to ensure they meet our return policy conditions.

  • Refund Method: Refunds will be issued to the original method of payment used for the purchase. Please allow up to [number] business days for the refund to reflect in your account, depending on your financial institution.

  • Shipping Costs: Original shipping costs are non-refundable. Only the cost of the returned product(s) will be refunded.

5. Damaged or Defective Products

  • Claims: If you receive a damaged or defective product, please contact us immediately. Provide photos of the damaged product and packaging. We will initiate a replacement or refund as appropriate.

6. Exchanges

  • Policy: We do not offer exchanges for CBD products due to regulatory restrictions and health considerations.

7. Non-Returnable Items

  • Final Sale: Certain items are non-returnable, including opened or used CBD products, clearance items, and gift cards.

8. Contact Us

If you have any questions or concerns about our Refund/Return Policy, please contact us at fat@fathippiecbd.com. Our customer service team is available to assist you during our business hours.